Every newborn finds ways to communicate. Language is not essential for understanding. Non-verbal approaches like signs and symbols convey meaning globally. When you learn the nuances of conversation, you start noticing how a speaker’s facial expression, body stance, vocal tone and pace contribute to their message.


...occur when the message sent is not the message received. This happens because everyone speaks AND listens from their own subjective frame of reference, created by past experience and present understanding. Test this out by thinking of a cat. If you now ask others to describe the cat they have in mind, it’s rare to hear two matching descriptions!

    Self-awareness underlies positive connection!

    Individual interpretation means it’s completely possible for the listener to hear something different to what the speaker said. When communicating, your mindset and current emotion define your approach to the interaction. With dialogue under way, the neurons firing in your brain spark thoughts, cue feelings and trigger habitual response patterns. If something pushes a hot button, this process accelerates, you lose the space for rational reflection and find yourself spinning out of control.

    Interaction brings competing patterns together

    This can spur a meeting of like minds…or mark a battleground for power struggles, sharp words and bitter silence. Do you recognise these communication problems?

    • Excessive sensitivity
    • Emotional dysregulation
    • Oversharing
    • Hierarchy issues
    • Organisational politics

    Excess emotion skews effective communication. Impulsive responses, inappropriate conduct and antagonistic behaviour suggest habit loops dragging your team off purpose. Start a more productive conversation right now…